Sunnyvale Chrysler Dealer Service

I have had nothing but bad experiences with Chrysler dealers. They have installed wrong parts (to be fair they made it good after I pointed out the problem.) and they are always late. For example, I made an appointment to take my PT Cruiser in for an oil change. I was told it would take 2.5 to 3 hours. That was a little annoying since an oil change should only take 30 minutes. But I was already there and the oil change was already paid for (I bought the pre-paid package when I bought the car) so I left the car there and the boys and I went for a walk up and down El Camino Real in Sunnyvale. (not a walker friendly neighborhood. Totally auto-centric.) When we came back three hours later the car was not in the "We're all done woking on this car" parking area. And my "Service Advisor" was nowhere around. We stood around about 15 minutes when we saw someone drive our car INTO the sevice bay!!! I could not believe it. I just took the car and left without getting the oil changed. I will never go to Sunnyvale Chrysler again. And I must admit losing my temper at the Service Advisor and her boss. I do regret that.

Thursday I am going to go to Boardwalk Chrysler in Redwood City. I've already talked to the Service Manager, and have explained my past experience and what my expectations are. He said their goal for an oil change on a PT Cruiser is 45 minutes and that they are almost always finished within an hour of drop-off. I'll be wearing a watch.